10 February 2020
A talk on Service Quality, Melbourne 11th February
I'll be talking about Service Quality at a quality themed Web Meetup tomorrow night. The talk will be based on
I wrote a while back.
The other to topics are a look at NPS from a sceptic's perspective, and "Quality isn't Testing."
Meetup details here
There are loads of you I haven't seen in a while and it would be great to catch up. Consider coming along.
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