10 February 2020

A talk on Service Quality, Melbourne 11th February

I'll be talking about Service Quality at a quality themed Web Meetup tomorrow night.  The talk will be based on this article I wrote a while back.

The other to topics are a look at NPS from a sceptic's perspective, and "Quality isn't Testing."
There are loads of you I haven't seen in a while and it would be great to catch up.  Consider coming along.

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