Search This Blog

24 November 2016

An NPS Survey on Business Analysts performance

The ask: Share out and complete this survey -

How do you measure the performance of a business analyst?

A key idea in my thinking is that a business analyst contributes as part of a broader team. The implication of this is that an important part of measuring performance is getting feedback from the people you work with; your customers, suppliers, partners and team mates.

I ran survey based on this idea last year. The results I present below are from 108 responses.  Using Net Promoter Score as a framework for assessing this survey the business analysts in scope of this survey have an NPS of -6. Room for improvement!

Business Analsyt Survey NPS = -6

Our survey gave us the following responses to help derive the NPS score.

NPS score

I’ll write about the comments behind the scores after I have run a second one. I’ll probably publish in January at

I’d appreciate you sharing this with your business community and your fellow business analysts to see what comes up. Will we beat -6 this year?