Jason Yip and I exchanged a few words on a twitter about the value of process over mission.
His question; Why should an organisation transition from mission focus to process centric.
My response; process creates stability as your mean quality per person lowers.
His response; Especially if you focus on growth at the expense of mission.
Even if you do stay on Mission you may well end up with thousands of employees and you then need integration tools, and process is one such tool.
Are there others that work at scale?