Today Josh wrote a frustrated blog post calling for people to apply common sense to project and development processes. He wraps up with a call to share out stories.
I'd like to share on with you, but there are so many.
Instead let me share a few techniques fro spotting problems in processes;
- Every process should have an owner, if it doesn't have a clear owner there is no consequence for not following it
- Processes when fully inspected should start and end with the same person
- If a process isn't measured or quality assured it is either unimportant or unmanaged - either way there is something to fix
- Handover points from one process operator to another always create friction. These problems are often able to be fixed by improving relationships and the flow of communication
- Processes are often stable over time, and as a result can, at some point, become legacy products without anyone realizing.
- Keep your eyes open for improvement opportunities and if process owners are not clear feel comfortable in driving the improvement yourself.
- Process is always supposed to be about creating value. Understand how each step creates value or mitigates risk. Maybe you can come up with better alternatives.