What Jane did do was focus on quick wins to help her build back a level of trust. It meant compromising some of her project efforts, as some of the longer term goals would have to be reworked or simply be delivered to a lower standard than initially planned.
On the other hand she needed to do something or the project would be doomed to failure. So she took a day away from the office and reflected on her options for quick wins. Her plan was modified and she began work.
A part of this involved trying to bring her troublesome stakeholder “on the journey” but it quickly became apparent that this was not going to happen so she abandoned efforts in that direction and got focused on early delivery of business value.
The project started to pump out releases; new and streamlined business processes that started turning around work faster and with less defects (aka rework.) The benefits were tangible, but part of what was abandoned was the base-lining measurement phase of her project so the degree of benefit that was achieved was not measurable.
She restored trust with many of her project stakeholders and was commended for her professionalism under fire from the enemy, but the project only delivered part of what it had originally promised before this project manager decided to call it a day and move on.
Do you recognize any of these factors from your won experience? If you were in the person’s place what would you have done?