29 April 2009
Does this sound like a problem you have encountered? Was it the biggest problem on the team at the time? I suspect it wasn't.
I suspenct that the biggest gaps in alignment are vertical. And that means senior management don't understand the complexities and detail of frontline operatives, and frontline staff aren't clear on the competing priorities of cost and quality. As a result they are in conflict over project requirements and success criteria.
What can we do about this? Do we take a position aligning with one side or another, or do we broker understanding.
What should we do? What are you doing?