In a previous post I described reliability as a combination of availability, consistency and you taking personal responsibility for outcomes.
Today I read Hal's post at the PM Student expanding the topic further (care of HBR.) The post has 5 elements and 5 characteristics of reliability, and is in the context of delivering on promises.
Go read the article for the full briefing.
Here I wanted to capture the 5 elements of reliability for completeness on the RATER topic. They are;
- Effective pre-work estimation
- Allocation of capacity
- Responsibility, and