Case Study in business improvement

Two things

1. Case studies are a great way of learning through others experience. First you learn some theory, and then you examine a case and see what your new knowledge suggests to you, given the facts.

2. Building/implementing software doesn’t solve problems. People do.

Have a read of this case study at Nick Malik’s blog. It is directly on the topics of benefits management and requirements management.

Based on what you know, what do you think should have been done?
Your comments below please.

Project Management
Business Analyst