RATER: Table of contents

RATER table of contents

• Introduction and background
• RATER and Projects
• Reliability
• Assurance
• Tangibles
• Empathy
• Responsiveness
• RATER Questionnaire

RATER is a service quality framework. It helps service providers focus on what is important to customers. As project workers are basically providing a service to clients I thought it is a useful framework to reflect on in the context of project management. I believe that quality service delivery is closely linked to project success.

I am interested in people's thoughts on this topic. If you would like to contribute to the discussion please leave a comment.

Project Management
Business Analyst