Search This Blog


25 April 2007

RATER: Table of contents

RATER table of contents

RATER is a service quality framework. It helps service providers focus on what is important to customers. As project workers are basically providing a service to clients I thought it is a useful framework to reflect on in the context of project management. I believe that quality service delivery is closely linked to project success.

I am interested in people's thoughts on this topic. If you would like to contribute to the discussion please leave a comment.