RATER: Table of contents
Wednesday, 25 April 2007
RATER table of contents
RATER is a service quality framework. It helps service providers focus on what is important to customers. As project workers are basically providing a service to clients I thought it is a useful framework to reflect on in the context of project management. I believe that quality service delivery is closely linked to project success.
I am interested in people's thoughts on this topic. If you would like to contribute to the discussion please leave a comment.
Posted by Craig 6:24 PM
Labels: Business analyst, Consulting, Quality, RATER, Service, Servqual
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