11 February 2007

Risk Management 101: Closing project risks

You will close project risks at two places;
  1. When the risk can no longer happen (maybe it already has occurred, or maybe it can no longer occur.)
  2. When the project has closed and there are still open risks.
Typically this second class of risks will be to do with the business operating the new product, system or process. For example, if you release a new CRM there is always a risk of critical system failure which was not there before.

But that is not always the case. Many projects launch their product with some planned or unplanned cleanup work to follow; for example some product documentation will need to be done, or a support process for a particular exception will need to be developed.

Regardless of the type of risk, at the end of the project risks need to be handed over to the responsible operations managers, and it should not come as a surprise to them. If you have managed your risks well through the project process you have informed them of the risks and management plans as you have gone along, and all the better of they have been involved in the identification and management of your project risks.

I am an advocate of a risk handover meeting where you produce all the risks from your projects risk management system and talk your stakeholders through them so that they get a complete and appropriate understanding of the risks they are taking on. You may also be able to hand over some of your project's subject matter expertise in the form of advice on how to handle certain operational risks.

Organisations with high process maturity or an interest in continual improvement often migrate project risk registers into larger databases so that future projects can learn from previous experience. For example, if you have had a resource risk on your project (because the labour market is tight or because the company runs to many projects for the number of people) the organisation can learn if you were a one off circumstance or if there is a systematic problem that needs addressing.

3 comments:

  1. Anonymous5:06 am

    I don't think you can EVER close a risk off during a project. It can always come back and bite you. All you can reasonably do is change its likelyhood to a very low number so that during monitoring, it doesn't come up.

    This then brings up the issue of "Trivial Risks". My definiton... Any risk that the PM will never have to manage. So, a metior hitting our building - trivial risk. IBM (my project venedor) going belly up - non-trivial - I'd have to manage it - yep, its low, but it is still there.

    Rob P

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  2. Sorry Rob I disagree.

    Typically our Projects are divided into phases and obviously when one of those phases is complete then the risks associated with that phase can no longer happen. Even within those phases there are operations whose risks are no longer relevant when they are complete.

    Our differences in opinion may be down to the different indusatries we work in though. I'm guessing you are IT and I am Oil & Gas.

    ReplyDelete
  3. Even in IT you can close risks once the window has passed.

    Of course most risks that IT projects face are about engagement with users, sponsors and so on. Even without the window closing you can take actions that resolve the risk prety much completely.

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